Why choose a luxury care home with good facilities?
PUBLISHED: 11:27 07 October 2020 | UPDATED: 11:34 07 October 2020
The aim of any care home should be to feel like home, while also being stimulating, safe and providing high quality care.
Malcolm Hague, director of operations at Oakland Care, which currently operates four homes, including five-star Woodland Grove in Loughton, explains why he believes the extra touches can make all the difference.
Q: Why are the facilities at a care home so important?
I think they bring an element of “home from home.”
At Woodland Grove, for example, where we have 72 private en-suite rooms, we also have a bar and bistro area, cinema, restaurant, hairdressing salon, activity schedules and trips out.
I often think of it as a bit like a cruise ship, but without the swimming pools! This gives people a lot of choice as to what they want to participate in, as well as a sense of being really well supported.
Q: What makes a care home a home?
All care homes deliver good quality care, through a very tried and tested method of supporting people, but facilities like ours also help to create a place that residents can call home and enjoy.
Woodland Grove’s décor and finish is of a very high quality, and our residents also have all the support they need.
There are no meals to cook; laundry and housekeeping is done; there is access to GPs, physios, chiropodists, nail technicians and hairdressers. We have an all-inclusive approach, where our residents pay one fee, dependent on their needs, and everything is included within that fee.
Q: But the level of care is important too?
Yes, to family and friends as well as the residents themselves. Knowing your loved one is well cared for and stimulated brings huge peace of mind.
At Woodland Grove, we have “residential” residents who move in because they know the support is there should they ever need it, right the way through to “nursing” residents who may need a lot of extra support from the nursing team.
Q: How can care homes reassure residents about Covid-19?
To date we haven’t had a single case of Coronavirus in any of the homes in our group. We have done a lot of very careful planning; have ample stocks of PPE and have changed procedures, swiftly, where necessary.
We have also introduced external visiting spaces with glazed screen dividers so family and friends can visit safely, and we have tests in the home to use if necessary.
I think the key message from the whole of our industry is that those considering care homes should ask what is being done to keep residents safe. We believe that it is often safer to be in a care home, where protocols and procedures are strictly implemented, than in the community, where contact can be much more unrestricted.
For more information visit oaklandcare.com or call 020 8508 9220.